This is the official Infinex support contact form. We do not respond to requests sent in any other way, like social media.
We'll respond to your request by e-mail, usually within 48 hours, excluding Saturdays and Sundays.
Please select the request subject:
Please enter your e-mail address:
Please describe the problem:
Which coin did you deposited?
Loading...
Which network did you use?
Has the full 8 hours passed since the deposit was made?
Yes
TxID of the transaction you made:
Please describe the problem:
We can't accept your request right now
Most deposit issues are temporary only and will resolve automatically after a few minutes or hours.
Probably our technicians are already working on fixing this issue.
You can submit a support request only if a full 8 hours have passed since the deposit was made.
We can't accept your request
We have classified the coin of your transaction as experimental and we do not provide any support related to it.
Please select the transaction you are having an issue with:
Please describe the problem:
We can't accept your request right now
Most withdrawal issues are temporary only and will resolve automatically after a few minutes or hours.
Probably our technicians are already working on fixing this issue.
You can submit a support request only if a full 8 hours have passed since the withdrawal was ordered.
We can't accept your request right now
You have canceled this withdrawal, therefore it has not been executed.
The funds have been returned to your Infinex account.
We can't accept your request right now
This withdrawal is still pending. No funds have been permanently debited from your Infinex account.
You can cancel this withdrawal at any time.
1. Keep in mind that withdrawals of some coins may not be available for technical reasons.
You can always withdraw your funds using a different asset.
2. If the selected coin is available on multiple networks, try using a different network.
Some networks are much more likely to be selected for withdrawals than others, and as a result,
the exchange wallet may not have enough balance to complete all withdrawals.
3. If you are withdrawing a non-native asset that cannot be used to pay the blockchain fee directly
(e.g. USDT withdrawal via the ERC-20 network requires some ETH additionally), the withdrawal will
not be made until the liquidity and trading volume of native asset (e.g. ETH/USDT) is sufficient.
You can provide some liquidity on blockchain native asset pairs to help solve this issue.
